TELEPHONE COLLECTION TIPS

Advantages & Tips for Collecting by Telephone:

• Inexpensive - Compared to personal visits and individually typed letters
• Immediate - Produces some sort of answer the moment the contact is made
• Personal - Allows an exchange between two people
• Informative - Allows you to ask questions, obtain information and take appropriate action
• Flexible - Approach can be varied as changing situations demand
• It Should Result In Agreement As To What Is To Be Done!
• Use voice mail or answering machines if available. Leave detailed complete messages and speak slowly
• Always be courteous
• When asked why you are calling, never say it is in regards to a debt, regarding an invoice is better
• Create a sense of Urgency by leaving a deadline time to hear from them
• Get the name of a person in charge of issuing checks or paying bills
• Ask for the best time to call them in the future
• Leave complete messages, your name, company name, phone number, and the request for a return call
• Get the name of the person taking the message
• Ask when the person you need to speak with will be back, and call at that time